Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn and unused, with all tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To make a return, please contact us at contact@miniluca-europe.com. If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
Damaged Items or Order Issues
Please check your order as soon as you receive it. If an item is defective or damaged, or if you received an item different from the one you ordered, please contact us as soon as possible so we can review the situation and offer you an appropriate solution.
Items Not Eligible for Return Items purchased on promotion or on sale cannot be returned or refunded. However, size exchanges are permitted, subject to the availability of the desired item and compliance with our exchange policy.
Exchanges The easiest way to get the item you want is to return the item you have and, once the return is approved, place a new order.
14-Day Return Period in the European Union You have 14 days to request a return for your order. Returns are accepted up through and including the 14th day, and Miniluca will cover the return shipping costs. Starting on the 15th day, no returns or refunds will be accepted. The period begins the day after you, or a third party designated by you, take physical possession of your order. In the case of delivery to a pickup point or collection location, the period begins the day after the package is actually picked up.
Refunds We will notify you as soon as we have received and inspected your return and will confirm whether the refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that the time it takes for your bank or credit card company to process and post the refund may vary.